Terms & Conditions

You must be legally capable of accepting these terms. A parent, guardian, or authorised representative should supervise use by a child where required. By submitting information for another person, you confirm that you have appropriate authority.

Website content is general educational information and is not a diagnosis, prescription, or replacement for an individual clinical assessment.

This website, its forms, WhatsApp links, and AI assistant are not emergency services. In an immediate crisis or risk of harm, contact local emergency services or attend the nearest emergency department.

Appointment requests are subject to confirmation and clinician availability. Online care may not be suitable for every person or condition. Accurate information and a safe, private consultation environment are the patient’s responsibility.

Submitting a form does not guarantee an appointment. A booking is confirmed only when the clinic communicates acceptance and any required payment or verification is completed. Patients should arrive or join on time and notify the clinic as early as possible if they cannot attend.

You are responsible for a suitable device, internet connection, camera and microphone where needed, and a private environment. If a connection fails or clinical safety cannot be established remotely, the consultation may be paused, rescheduled, or redirected to in-person care.

Fees, accepted payment methods, cancellation rules, and refund eligibility may depend on the selected service. Confirm current terms with the clinic before payment.

Displayed fees may change before a booking is confirmed. Additional services, assessments, reports, medicines, or external tests may carry separate charges. Refund decisions depend on the service delivered, notice given, payment-provider rules, and any booking terms communicated at the time.

By providing contact details, you permit service-related communications about appointments, payments, follow-ups, and account security through available channels. Delivery cannot be guaranteed, and urgent matters should never rely solely on email, SMS, or WhatsApp.

You are responsible for protecting account credentials and providing accurate information. Do not misuse the website, attempt unauthorised access, upload harmful content, or interfere with service availability.

AI-generated responses may be incomplete or inaccurate and must not be relied upon for diagnosis, medication decisions, emergencies, or urgent clinical advice. Contact a qualified clinician for personal care.

Using this website, reading content, or exchanging a general message does not by itself establish a doctor–patient relationship. A clinical relationship begins only when an appropriate consultation is accepted and provided. Prescriptions are issued solely when clinically appropriate and permitted.

Medicine names, prices, or availability shown from MediStock are informational and may change without notice. A catalogue listing is not a prescription, endorsement, or instruction to start, stop, replace, or change a medicine. Prescription medicines must be used only under appropriate professional supervision.

Clinical reports, certificates, fitness statements, and other documents are prepared only when professionally appropriate and may require assessment, identity verification, consent, and a separate fee. The clinic may decline requests that are inaccurate, retrospective without adequate records, or outside professional scope.

Patients should provide complete and accurate medical information, disclose relevant medicines and risks, follow agreed safety instructions, attend appointments promptly, and seek urgent local help when advised. Treatment outcomes cannot be guaranteed.

Patients, representatives, and website users must communicate respectfully and must not threaten, harass, impersonate, deceive, or misuse staff or systems. The clinic may take proportionate action to protect patients, children, staff, and the public where a safety or safeguarding concern arises.

Website text, branding, graphics, educational resources, and original materials are protected content. They may be viewed for personal use but may not be copied, republished, sold, or presented as professional advice without permission.

External services such as WhatsApp, maps, payment processors, and video platforms operate under their own terms. The clinic is not responsible for independent third-party availability, content, or security practices.

The website may be updated, interrupted, or unavailable without notice. To the extent permitted by applicable law, the clinic is not responsible for indirect loss resulting solely from website interruption, misuse, or reliance on general educational content.

Mental health and addiction treatment outcomes vary between individuals. Information about services, experience, reviews, or previous outcomes is not a promise or guarantee of a particular clinical result.

Access may be limited or suspended where necessary to protect patients, staff, systems, legal obligations, or service integrity. Outstanding payment, record-retention, and confidentiality obligations may continue after access ends.

If one provision is found unenforceable, the remaining provisions continue to apply. These website terms, together with applicable privacy, cookie, booking, payment, and clinical notices, form the agreement governing use of the relevant online services.

These terms may be updated as services and requirements change. Continued use after publication indicates acceptance of the updated terms. Mandatory patient and consumer protections remain unaffected.

Service concerns should be raised promptly with enough detail for the clinic to review the booking, communication, payment, or care issue. Raising a complaint does not affect a patient’s right to seek urgent care or use any external remedy available under applicable requirements.

Questions about these terms may be sent to dr.shoaibzafar@gmail.com.